Safety & Health
We sincerely regret that the overall shipping time has been extended as a result of the impact of COVID-19. Thank you for your patience and understanding. We will do everything in our power to get the goods to you as soon as possible. Our top priority is your complete satisfaction.

Delivery Time

  • At the moment, we are unable to ship to US military bases. We apologize in advance for any inconvenience this may cause.
  • We do not support shipping to multiple addresses in the same order.

The following delivery time is estimated (please keep in mind that the arrival time during peak season will be delayed):

Country/Region Shipping Fee Delivery Time
USA Freeship 5-8 days


We do not collect tax on any orders.

Processing time

It can take up to 2 days to prepare products before they can be shipped. If your order has not yet been shipped, it means your packages are being prepared. However, if there are any unusual circumstances, we will notify you via email.

We will send you an email once your order has been shipped.
If you wish to track your order, go to the home page and click "order tracking."

Shipping Delays

If your package takes more than 30 days to arrive, we will refund the entire amount of your order.
If your package does not arrive on time, please submit an inquiry and we will respond within 12 hours. Thank you for your patience and support.

If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere. If it is still not helping you, please contact the shipping company we included in the status shipping email notification. If this still does not resolve the issue, please contact the support team at


We are NOT LIABLE if a package is unable to be delivered due to missing, incomplete, or incorrect destination information.
When checking out, please enter the correct shipping information. If you discover an error, please contact us as soon as possible at However, because email has a 48-hour wait list, if your order has left our warehouse within 48 hours, it is out of our control.

Naivesy is not liable for any destination region tax or duty charges that may be incurred. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination region.
Under any circumstances, the Naivesy is NOT responsible for any duties, taxes, or customs fees if the order arrives in your region, and if

  1. The customer refuses to accept the package.
  2. A number of attempts are made in the region of destination to deliver the package.

Naivesy reserves the right to cancel the package(s) and is not obligated to provide a refund.